Welcome to my blog…

I’m studied Innovation and Entrepreneurship course.  In this course I did a project about finding a business problem and use design thinking to identify a specific pain point for customers or employees of the business. Our business problem is “The effect of the dirty salon on the customer health”. Our business problem about the health issues in the salon. The different type of causes that led to a health issue for the client. We have worked collectively on this project, but we didn't miss the opportunity to benefit from the variety of the Six Thinking Hats, which in our team. There is five thinking hat in our team. I will explain in detail about my thinking hats, role in this project and other think hats.

This is our Map

This is my work depend on my thinking hat & MBTI

Observations

• Observations One:

I went to Sona Saloon, which in Aljimi area, at 26-9-2016. At 8:30. The saloon usually closed at 10 pm. However, I thought, this time, is so perfect for observation, where it is not too crowded. Pretended that I’m here with my sister and my sister is doing her Henna, but I was alone sitting beside an anonymous. In 8:49 women came along and said: “Where is Miranda, I don’t like to be served by anyone else, she always has my recommendation.”  The staff said: “She is not in this branch.” The women were disappointed and went out on her way to the other branch”. In my view that’s happened because there is no balance between the staff’s quality, she might try someone else, but they bring her expectations down.9:00 There was a young lady; she came at the same time that I came in, 30 minutes gone and she still waiting for the staff to come to her. She said: “Excuse me, I waited here for an hour, and this lady just came, you can’t do her needs before you see mine.” There was a fight between the staff and the two girls. The staff was furious; she has been doing her requirements in an inappropriate way; she was trying to finish her quickly and with an angry face. 9:30 the customers are leaving the saloon. It is quite now; the staff came to me, “Any help Madam.” I said yeah I need you to do a facial for me; she said: “Ok, mom.” The facial was not as always, she seemed tired and tried to finish me quickly. The other staffs were cleaning the saloon, and some of them are having dinner or praying. There were six workers, they were no gloves, no mouth cover, they eat and Henna preparing room. Henna is making from patrol and other chemical elements; I find it unhealthy to eat there. I went back to my home at 9:50. 

• Observations Two:

In Monday 26th of September 2016 at 10 am o’clock I went to the salon which is in our college campus. I went there, and I asked the manager to observation their salon for my projects, and she said sure. After that,  when I first came in there were three customers, and each customer has one staff to do their jobs. However, I saw the customers felt comfortable and happy while the workers are doing their job because the workers were respectful and had an excellent way of great people. I even noticed that the works cover their selves by masks and that’s good sign that the workers were spotless. Also, I noticed when we open the main door; it’s so tight because in front of the door was a chair which makes the customer's way uneasy to enter the salon. Moreover, the salon was clean enough and organizable. However, there were some problems they have in their salon such as, workers reused the tools for nails and it seems old by just looking at it which causes a lot of health diseases because as we know that the people have different types of skin. Furthermore,  I saw that the floor of the salon is broke which lead to a not good reputation and effect to the customer’s health.  Also, the door of massage room is also broke which make the customers uncomfortable.

How We worked as a team(6 Thinking Hats)

How we work as a team  ( MBTI )

In our team, we have three type of  MBTI

 In our team, we have three type of  MBTI. First ESFJs (Khuloud); enjoy supporting their friends and loved ones, organizing social gatherings and doing their best to make sure everyone is happy.

Second ESFP (Maitha Ali) people with this personality type are often the first to help someone talk out a challenging problem, happily providing emotional support and practical advice.  ESFP personalities can bring everyone else along for the ride. 

Finally, the ESTJ (shamma, khawla, Samira) are representatives of tradition and order, utilizing their understanding of what is right, wrong and socially acceptable to bring families and communities together. ESTJs often take on roles as community organizers, working hard to bring everyone together.

Depend on those types, we all worked as a team to do the project.

Shamma, khawla, Samira primary job was to organize, work hard to bring everyone together. Khloud's role was to encourage, lift and strengthen the team. Spread a positive energy in the team. Maitha Ali's role was to spread the happiness and energy between us, make for us an atmosphere of fun and takes us away from the fatigue and stress environment.